Privacy Policy — Series A Gaming Platform

Series A (seriesa.app) is an internationally standard online gaming and betting platform. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how Series A collects your personal information, the purposes for which it is used, how it is kept secure, and what rights you have.

By registering on our platform, logging in, or using any of our services, you agree to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

Series A believes that transparency is the foundation of user trust. This policy is written in plain, accessible language so every user in Bangladesh can easily understand it.

Series A may collect the following types of information:

Series A collects your information in the following ways:

• Directly Provided Information: Information you provide directly through the registration form, KYC document uploads, and support tickets.
• Automatically Collected: Device and usage information collected via cookies, log files, and web beacons during site visits.
• Transaction Details: Automatic records of every deposit, withdrawal, and game round.
• Third-Party Verification: Limited data is shared with an approved KYC partner solely for identity verification purposes.

We do not collect your personal information from social media or any other external source without your consent.

Collected data is used solely for the following purposes:

• Creating, managing, and securing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Ensuring legal and regulatory compliance (KYC/AML).
• Preventing fraud, money laundering, and other illegal activities.
• Providing customer service and support.
• Implementing responsible gaming programs.
• Improving platform services and the overall user experience.
• Promotional offers and newsletters will be sent where applicable, with your consent.

The core principle of the Series A Privacy Policy is that your data stays with us. However, there are limited circumstances where sharing information may be necessary:

• Payment Processor: Required information is sent to payment gateways including bKash, Nagad, and Rocket to process transactions.
• KYC Partner: Limited data is shared with approved third-party verification agencies for identity verification purposes.
• Legal Obligations: Information may be disclosed pursuant to a court order or directive from a regulatory authority.
• Game Software Provider: Minimum information required for game operation may be shared with licensed game studios.

Your information is not shared with any third party for purposes other than those listed above. All partners operate under our strict confidentiality agreements.

The Series A website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience.

You can disable cookies from your browser settings. However, disabling certain essential cookies may prevent some features of the site from functioning properly.

Series A has implemented industry-leading technical and administrative measures to protect your information:

• SSL/TLS Encryption: 256-bit SSL encryption is active on every page of the site.
• AES-256 Data Encryption: All sensitive data stored in the database is encrypted.
• Two-Factor Authentication (2FA): An additional security layer for login can be enabled optionally.
• Regular Security Audits: Third-party security experts conduct regular system reviews.
• Restricted Access: Only authorized personnel can access your information.
• Data Backup: Data is securely backed up across multiple encrypted servers.

Under the Series A Privacy Policy, you have the following rights:

To exercise any of the above rights, please contact our support team. We will respond to your request within 30 business days.

Series A retains your information only for as long as necessary. The data retention criteria are outlined below:

• Account Information: For the duration of the active account and 5 years after closure (legal obligation).
• Transaction Records: 7 years (as required by financial regulatory obligations).
• KYC Documents: 5 years after account closure.
• Support Conversations: 2 years.
• Cookie & Session Data: Up to 90 days.

Once the specified retention period ends, your data will be securely and permanently deleted. Any backup copies will also be removed within the designated timeframe.

Series A strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect information from minors.

If we discover that a minor has registered on our platform, we will immediately close that account and delete all associated data.

Series A reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed upon logging into the platform.
• The "Last Updated" date at the top of this page will be updated accordingly.

Continued use of the platform after any changes are made will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly.

For any privacy-related questions, complaints, or requests, please contact us:

• Live Chat: 24/7 instant support available
• Email: [email protected]
• Response Time: Emails are typically responded to within 24 hours
• Data Request: Resolved within 30 business days

Your privacy is our top priority. Series A always handles your information with transparency and accountability.